Our Commitment to Accessibility
BroadwayGPT is committed to ensuring digital accessibility for all users, including people with disabilities. We are continually improving the user experience for everyone and applying relevant accessibility standards to ensure our Service is accessible to all.
We strive to comply with:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- Americans with Disabilities Act (ADA) Title II (April 24, 2026 deadline)
- Section 508 of the Rehabilitation Act
- European Accessibility Act (EAA)
Accessibility Features
BroadwayGPT includes the following accessibility features:
Keyboard Navigation
- Full keyboard navigation support (Tab, Enter, Arrow keys, Escape)
- Visible focus indicators on all interactive elements
- Logical tab order throughout the interface
- Keyboard shortcuts for common actions (where applicable)
- Skip navigation links to bypass repetitive content
Screen Reader Compatibility
- Semantic HTML5 markup for proper content structure
- ARIA (Accessible Rich Internet Applications) labels and roles
- Alternative text (alt text) for all meaningful images
- Descriptive link text (no "click here" links)
- Properly labeled form fields and error messages
- Announced dynamic content updates (live regions)
Visual Accessibility
- Color Contrast: Minimum 4.5:1 contrast ratio for normal text, 3:1 for large text (WCAG AA)
- Color Independence: Information not conveyed by color alone
- Resizable Text: Text can be resized up to 200% without loss of functionality
- Responsive Design: Mobile-friendly layout that adapts to different screen sizes
- Readable Fonts: Clear, legible typography with appropriate line spacing
- No Flashing Content: No content that flashes more than 3 times per second
Multimedia
- Alternative text descriptions for images and graphics
- Transcripts for audio content (where applicable)
- Captions for video content (where applicable)
- Audio descriptions for video content (where applicable)
Forms and Interactive Elements
- Clear, descriptive labels for all form fields
- Error identification and suggestions for correction
- Input field validation with accessible error messages
- Sufficient time to complete forms (no session timeouts for accessibility reasons)
- Ability to review and correct form submissions
AI Chatbot Accessibility
- Chat interface fully navigable by keyboard
- Screen reader announcements for new messages
- Clear indication of AI-generated vs. user messages
- Alternative methods to access show information (Browse page, search)
Assistive Technologies Tested
We have tested BroadwayGPT with the following assistive technologies:
- Screen Readers: JAWS, NVDA, VoiceOver, TalkBack
- Browsers: Chrome, Firefox, Safari, Edge (latest versions)
- Operating Systems: Windows, macOS, iOS, Android
- Screen Magnification: ZoomText, macOS Zoom
- Voice Control: Dragon NaturallySpeaking, Voice Control (macOS/iOS)
Known Limitations
Despite our best efforts, some limitations may exist. We are actively working to address the following known issues:
- Third-Party Content: Some embedded content from ticket vendors may not fully meet accessibility standards
- Legacy Images: A small number of show poster images may lack detailed alt text
- PDF Documents: Some downloadable documents may not be fully accessible (we are working on remediation)
- Complex Data Visualizations: Some charts and graphs may need improved accessibility descriptions
Remediation Timeline: We are committed to addressing these issues by April 1, 2026 (ahead of the ADA Title II deadline).
Third-Party Services
BroadwayGPT integrates with third-party services that may have their own accessibility practices:
While we strive to work with accessible third-party services, we cannot guarantee the accessibility of external websites or services beyond our control.
Accessibility Testing and Compliance
BroadwayGPT undergoes regular accessibility testing:
- Automated Testing: axe DevTools, WAVE, Lighthouse accessibility audits
- Manual Testing: Keyboard-only navigation, screen reader testing, color contrast verification
- User Testing: Testing with users with disabilities to identify real-world barriers
- Third-Party Audits: Annual WCAG 2.1 AA compliance audits by certified accessibility professionals
Last Audit Date: January 1, 2026
Compliance Level: WCAG 2.1 Level AA (partial conformance - see Known Limitations)
Next Audit: January 2027
Ongoing Improvements
Accessibility is an ongoing journey. Our commitment includes:
- Continuous monitoring and testing of accessibility features
- Regular updates to address newly discovered issues
- Training for our development and design teams on accessibility best practices
- Incorporating accessibility into our design and development process from the start
- Staying current with evolving accessibility standards and regulations
Feedback and Contact
We welcome your feedback on the accessibility of BroadwayGPT. If you encounter accessibility barriers or have suggestions for improvement, please let us know:
- Email: accessibility@broadwaygpt.com
- Subject Line: "Accessibility Feedback - [Issue Description]"
- Response Time: We aim to respond within 5 business days
- Contact Page: Contact Us
Please include:
- Description of the accessibility issue
- Page URL where the issue occurred
- Assistive technology you were using (if applicable)
- Browser and operating system
- Any error messages you encountered
Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may:
- File a complaint with the U.S. Department of Justice: Civil Rights Division
- File a complaint with the Office for Civil Rights (OCR): OCR Complaint Portal
- Contact your state or local disability rights organization
Alternative Access Methods
If you require assistance accessing content or features on BroadwayGPT, we offer alternative methods:
- Email Support: Request show information via email (support@broadwaygpt.com)
- Phone Support: Call (555) 123-4567 for assistance (9 AM - 9 PM ET, Mon-Fri)
- Alternative Formats: Request content in alternative formats (large print, plain text, audio)
Accessibility Resources
Learn more about web accessibility:
Accessibility Commitment Summary:
- WCAG 2.1 Level AA compliance (partial conformance, working toward full)
- ADA Title II compliance by April 24, 2026 deadline
- Full keyboard navigation and screen reader support
- Minimum 4.5:1 color contrast ratio throughout
- Regular accessibility testing and third-party audits
- Responsive feedback process (5-day response time)
- Alternative access methods available (email, phone support)
- Ongoing training and improvement initiatives