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Terms of Service

Last Updated: January 7, 2026

1. Acceptance of Terms

Welcome to BroadwayGPT. By accessing or using our website, mobile application, or any related services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.

BroadwayGPT reserves the right to modify these Terms at any time. We will notify users of material changes by updating the "Last Updated" date. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

2. AI-Powered Service Disclosure

Important Notice (California SB 243 Compliance): BroadwayGPT uses artificial intelligence (AI) technology to provide information and recommendations about Broadway and Off-Broadway shows. You are interacting with an AI-powered chatbot, not a human being.

AI Limitations and Disclaimers:

  • AI-generated responses may contain inaccuracies, errors, or outdated information
  • Information should be verified with official sources before making decisions
  • The AI does not have real-time access to ticket inventory or pricing
  • Show information, schedules, and availability are subject to change without notice
  • The AI cannot guarantee the accuracy of third-party data sources
  • Recommendations are generated algorithmically and may not reflect human judgment

3. Third-Party Ticket Vendors

BroadwayGPT does not sell tickets. We are an informational platform that provides links to third-party ticket vendors, including but not limited to Ticketmaster, TodayTix, Broadway.com, and individual theater box offices.

Third-Party Vendor Disclaimers:

  • BroadwayGPT is not responsible for the availability, pricing, or quality of tickets sold by third parties
  • All ticket purchases are subject to the terms and conditions of the respective vendor
  • We do not control vendor policies regarding refunds, exchanges, or cancellations
  • Ticket prices displayed on BroadwayGPT may not reflect current pricing on vendor websites
  • BroadwayGPT receives affiliate commissions from some ticket vendors (see Affiliate Disclosure)
  • We are not liable for disputes between users and third-party vendors

4. Acceptable Use Policy

You agree not to use the Service to:

  • Violate any applicable laws, regulations, or third-party rights
  • Attempt to manipulate, deceive, or exploit the AI system
  • Use automated systems (bots, scrapers) to access the Service without permission
  • Reverse engineer, decompile, or extract proprietary data from the Service
  • Transmit malware, viruses, or other harmful code
  • Harass, abuse, or harm other users or BroadwayGPT personnel
  • Misrepresent your identity or affiliation with any person or entity
  • Collect or store personal data about other users

5. Intellectual Property Rights

All content on BroadwayGPT, including text, graphics, logos, software, and AI-generated responses, is protected by copyright, trademark, and other intellectual property laws. Content is owned by BroadwayGPT or licensed from third parties.

User License: We grant you a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

Third-Party Content: Show images, descriptions, and other content belong to their respective copyright holders (theaters, producers, photographers). Use of such content is subject to fair use and educational purposes only.

6. DMCA Copyright Policy

BroadwayGPT respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). If you believe content on our Service infringes your copyright, please send a written notice to our designated DMCA agent (see Contact page).

Your notice must include:

  • Identification of the copyrighted work claimed to be infringed
  • Identification of the infringing material and its location on our Service
  • Your contact information (address, telephone, email)
  • A statement of good faith belief that the use is not authorized
  • A statement under penalty of perjury that the information is accurate
  • Your physical or electronic signature

7. Privacy and Data Collection

Your use of BroadwayGPT is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.

California Users: You have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). See our Privacy Policy for details on exercising these rights.

8. Disclaimers and Limitation of Liability

DISCLAIMER OF WARRANTIES:

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY OF AI-GENERATED CONTENT.

BROADWAYGPT DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.

LIMITATION OF LIABILITY:

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BROADWAYGPT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE.

IN NO EVENT SHALL BROADWAYGPT'S TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR $100, WHICHEVER IS GREATER.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so the above limitations may not apply to you in their entirety.

9. Indemnification

You agree to indemnify, defend, and hold harmless BroadwayGPT, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

  • Your use or misuse of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights, including intellectual property or privacy rights
  • Any disputes with third-party ticket vendors

10. Dispute Resolution and Arbitration

Binding Arbitration: Any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in court.

Exceptions: Either party may seek injunctive relief in court for intellectual property infringement or violations of the Acceptable Use Policy.

Class Action Waiver: YOU AND BROADWAYGPT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Governing Law: These Terms shall be governed by the laws of the State of New York, without regard to its conflict of laws principles. Arbitration shall take place in New York County, New York.

11. Termination

BroadwayGPT may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including violation of these Terms or for no reason at all.

Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination (including Disclaimers, Limitation of Liability, Indemnification, and Dispute Resolution) shall remain in effect.

12. Accessibility

BroadwayGPT is committed to ensuring digital accessibility for all users. We strive to comply with WCAG 2.1 Level AA standards and ADA Title II requirements. For more information, see our Accessibility Statement.

13. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and BroadwayGPT regarding the Service.

Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

No Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14. Contact Information

If you have questions about these Terms, please contact us:

  • Email: legal@broadwaygpt.com
  • DMCA Agent: dmca@broadwaygpt.com
  • Contact Page