Frequently Asked Questions

BroadwayGPT is an AI-powered Broadway information platform that helps you discover shows, get tickets, read reviews, and find everything happening on and off Broadway. Our intelligent chatbot provides personalized recommendations and answers questions about shows, theaters, cast, schedules, and more.

Our chatbot uses advanced AI language models (GPT-5-nano) combined with real-time data from Perplexity Sonar to provide accurate, up-to-date information about Broadway shows. Simply ask a question in natural language, and the AI will generate a helpful response based on our database of show information and live web data.

Yes, BroadwayGPT is completely free to use. You can chat with our AI, browse shows, and access ticket links without any subscription or payment. We earn commission when you purchase tickets through our affiliate links to vendors like Ticketmaster, TodayTix, and Broadway.com.

No account is required to use BroadwayGPT. You can start chatting with the AI immediately. However, creating an account (coming soon) will allow you to save favorite shows, receive personalized recommendations, and track your conversation history.

You can ask about anything related to Broadway and Off-Broadway! Examples: "What shows are playing tonight?", "Tell me about Wicked", "Best family-friendly musicals", "How can I get discount tickets?", "Where is the Gershwin Theatre?", "Who plays Elphaba in Wicked?", "Shows with availability this weekend".

While we strive for accuracy, AI-generated responses may occasionally contain errors or outdated information. Always verify critical details (showtimes, pricing, availability) directly with official ticket vendors or theater box offices before making purchase decisions. See our Terms of Service for AI limitations.

No, BroadwayGPT does not sell or book tickets. We provide links to trusted third-party ticket vendors (Ticketmaster, TodayTix, Broadway.com, etc.) where you can purchase tickets. The chatbot can help you find shows and guide you to ticket sources, but the actual purchase happens on the vendor's website.

California law (SB 243, effective January 2026) requires us to clearly disclose when you're interacting with an AI system, not a human. Transparency is important to us, and we want you to understand the limitations and capabilities of AI-generated responses.

No, we do not sell tickets. BroadwayGPT is an informational platform that provides links to third-party ticket vendors. When you click a ticket link, you'll be directed to the vendor's website to complete your purchase.

Ticket prices change frequently based on demand, date, seat location, and vendor. The prices shown on BroadwayGPT are estimates or cached data and may not reflect current pricing. Always check the vendor's website for real-time pricing before purchasing.

Ask the chatbot "How can I get discount tickets?" for strategies including: Rush tickets (day-of discounted seats), lottery tickets (random drawings), standing room only (SRO), TKTS booth (Times Square), student/senior discounts, group rates, and off-peak performances. Availability and policies vary by show.

If a show appears sold out: (1) Try different vendors - availability varies, (2) Check rush/lottery options, (3) Look for cancellation lines at the box office, (4) Consider alternate dates, (5) Check resale marketplaces (prices may be higher). The chatbot can provide specific guidance for individual shows.

Refund and exchange policies are set by the ticket vendor and theater, not BroadwayGPT. Most Broadway tickets are non-refundable, but some vendors offer exchange policies. Review the vendor's terms before purchasing. Contact the vendor directly for refund/exchange requests.

We collect: (1) Chat messages and queries, (2) Device and usage data (IP address, browser, pages viewed), (3) Cookies for analytics and preferences, (4) Account information if you create an account. See our Privacy Policy for complete details.

Your chat interactions are processed by AI models to generate responses and may be analyzed (anonymized) to improve AI accuracy and performance. We use caching systems to improve response time. Chat history is retained for 90 days. See Privacy Policy Section 3 for AI data usage.

We share data with: (1) AI providers (OpenAI, Perplexity) for processing, (2) Analytics services (Google Analytics), (3) Hosting/infrastructure providers (Vercel), (4) Affiliate partners (anonymized click tracking). We do NOT share your personal information with ticket vendors unless you create an account or purchase from them. See Privacy Policy Section 6.

To request data deletion, email privacy@broadwaygpt.com with subject line "Data Deletion Request" and include your email/account information. We will respond within 30 days. California residents have additional rights under CCPA/CPRA. See Privacy Policy Section 8 for details on exercising your rights.

Yes. You can manage cookies through your browser settings or our cookie consent banner (EU/UK users). Note that disabling essential cookies may impair functionality. To opt-out of analytics tracking, use browser extensions like uBlock Origin or Privacy Badger. See Privacy Policy Section 4 for cookie details.

We implement industry-standard security measures including HTTPS/TLS encryption, access controls, monitoring, and regular security audits. However, no system is 100% secure. In the event of a data breach, we will notify affected users within 72 hours. See Privacy Policy Section 7.

Yes, we are committed to WCAG 2.1 Level AA compliance and ADA Title II requirements. Features include: full keyboard navigation, screen reader support, minimum 4.5:1 color contrast, resizable text, and alternative access methods. See our Accessibility Statement for complete details.

BroadwayGPT has been tested with: Screen readers (JAWS, NVDA, VoiceOver, TalkBack), browsers (Chrome, Firefox, Safari, Edge), screen magnification (ZoomText, macOS Zoom), and voice control (Dragon NaturallySpeaking, Voice Control). See Accessibility Statement Section 3.

Email accessibility@broadwaygpt.com with: (1) Description of the barrier, (2) Page URL, (3) Assistive technology used, (4) Browser/OS, (5) Error messages. We respond within 5 business days. See Accessibility Statement Section 7 and Contact page.

Yes! Browse all shows at /browse, use the search bar in the navigation, or contact us via email (support@broadwaygpt.com) or phone ((555) 123-4567) for personalized assistance. We offer alternative formats (large print, plain text, audio) upon request.

Our Terms of Service outline: AI limitations and disclaimers, third-party vendor relationships, acceptable use policy, intellectual property rights, limitation of liability, dispute resolution, and other legal terms. Read the full Terms of Service for complete details.

Yes, we comply with GDPR for EU/UK users. You have the right to access, rectify, erase, restrict processing, data portability, object, and withdraw consent. We use Standard Contractual Clauses for international data transfers. See Privacy Policy Section 8.3 for GDPR rights.

Yes, we comply with California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). California residents have rights to know, delete, opt-out, correct, and limit use of sensitive information. See Privacy Policy Section 8.2 for California-specific rights.

We do not "sell" personal information in the traditional sense. However, we share anonymized data with affiliate partners for commission tracking, which may qualify as a "sale" under CCPA. California residents can opt-out by emailing privacy@broadwaygpt.com or using our "Do Not Sell" link.

Send a DMCA notice to dmca@broadwaygpt.com with: (1) Identification of copyrighted work, (2) Location of infringing material, (3) Your contact information, (4) Good faith statement, (5) Accuracy statement under penalty of perjury, (6) Your signature. See Terms of Service Section 6 and Contact page.

BroadwayGPT is not intended for children under 13, and we do not knowingly collect data from children under 13 (COPPA compliance). California minors under 18 can request content removal under CAADCA. See Privacy Policy Section 9.

Try: (1) Refresh the page, (2) Clear your browser cache and cookies, (3) Try a different browser, (4) Check your internet connection, (5) Disable browser extensions that might block scripts. If the issue persists, contact support@broadwaygpt.com.

We use caching to improve performance, which may occasionally show outdated data. The chatbot pulls fresh data when needed, but some information may be cached for up to 24 hours. Always verify critical information with official sources. Report persistent issues to support@broadwaygpt.com.

Yes! BroadwayGPT is fully responsive and works on mobile phones and tablets. We support iOS (Safari, Chrome) and Android (Chrome, Firefox, Samsung Internet). For the best experience, use the latest browser version.

No, BroadwayGPT requires an internet connection to function. The AI chatbot needs to communicate with our servers and external data sources to generate responses. Some pages may be cached in your browser, but the core functionality requires connectivity.

Click the download icon in the top-right corner of the chat interface to export your conversation as a text file. Chat history is retained for 90 days. If you want to save conversations permanently, export them regularly.

BroadwayGPT earns commission when you purchase tickets through our affiliate links to vendors like Ticketmaster, TodayTix, and Broadway.com. This does NOT increase your ticket price - vendors pay us a small percentage of sales. This is how we keep BroadwayGPT free for users. FTC requires us to disclose these relationships.

Our AI provides recommendations based on your preferences, show quality, reviews, and relevance - NOT affiliate commission rates. We do not prioritize shows or vendors based on compensation. Our goal is to help you find the best show for your interests.

Yes! We welcome partnerships with theaters, producers, and Broadway organizations. Contact partnerships@broadwaygpt.com to discuss collaboration opportunities, promotional features, or data integration.

We offer advertising opportunities for Broadway shows, theaters, and related businesses. Contact partnerships@broadwaygpt.com for advertising packages, sponsorships, and promotional options.